Can I talk to someone?
Definitely…that’s the first step! Please send us a message and we will get back to you.
What are your opening times?
We are generally open 0900-1700, however, we do not have set opening times, as we generally operate on an appointment basis. It’s therefore always best to call or email beforehand to confirm. Walk-ins are not a problem, but we cannot guarantee that someone will be here unless you have arranged a time beforehand.
What is the difference between custom and 'off the peg'?
With our custom service you have control over the specification/components, so you can mix and match as you see fit, or we will make recommendations based on your budget and goals. Furthermore, you can choose custom colours, but most importantly, we conduct a detailed bike fit consultation.
How much do your custom bikes cost?
There are no set prices because each bike is custom built for each client. Nonetheless, to give an indication of cost, you would be looking at a starting price of £2,495 for a LIOS.
How much do your bikes weigh?
Overall weight depends on what components and finishing kit you have; the more expensive, the lighter it gets! As an example, the LIOS Bullet Disc spec’d with Dura Ace and carbon finishing kit (stem, bars, seatpost etc) weighs a mere 6.8kg. The equivalent spec’d Javelin weighs 7.8kg.
Can I mix and match the components?
Of course, with the custom option. During our consultation we will discuss with you what your aims and goals are, but also if you have any specific components in mind. We would not, however, mix between group set manufacturers (i.e. Shimano and Campag) due to incompatibilities.
How long until I get my hands on my new bike?
If in stock, you can expect to get your 'off the peg' bike within a couple of days. We will let you know at time of purchase if that will differ. For our custom bikes, it depends on the level of customisation. If we have all the components in stock, you’re looking at approximately two weeks. If you’re after custom paint jobs, you’re looking at 8-10 weeks. Of course we keep you informed throughout.
Can I see the bikes?
Definitely. Come and visit us at our premises by the sea in Lee-on-the-Solent and have a chat. Please email or call beforehand, so we can programme in some dedicated time for your visit.
Where are your frames made?
Our carbon frame and carbon rims are manufactured in the Far East, along with 90% of all other carbon bikes and components! Due to their expertise and material availability, it was the logical choice for us to have our frame sets manufactured in China; that is why all the big name brands have their carbon products built there as well. Since launching LIOS in 2012 we have used the same factory for our frames and have built a good relationship.
Is shipping possible outside of the UK?
We can offer shipping outside of the UK, however, the purchaser must pay full shipping, customs and duty fees. Please see our shipping policy: liosbikes.com/shipping-details
Do you accept sponsorship requests?
Please feel free to get in touch if you believe we would be interested in providing sponsorship to either a team or an individual. Our aim is to support up and coming athletes, as well as those who are already established. We also like to support youth and junior athletes who show promise, but may not have the resources to be as competitive as their potential allows.
What guarantees do you offer?
We offer a lifetime warranty to the original owner against structural defects in material or workmanship on all LIOS frames and forks. Please read the LIOS Warranty for full details: liosbikes.com/warranty.